At Essington Surfacing Ltd, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website, use our contact and site survey forms, and tell you about your privacy rights under UK law (GDPR & Data Protection Act 2018).
Our website is hosted on **GoHighLevel (GHL)**, and we use GHL secure database systems and secure pipeline tools to capture and process our contact forms, call-back requests, and technical site survey details.
1. The Personal Data We Collect
When you interact with us via our website contact forms, site survey requests, phone calls, or emails, we may collect and process the following straightforward personal information:
- Identity Data: First name and last name.
- Contact Data: Email address, telephone number, and project postcode.
- Project Details: The description of the work you require (e.g. driveway size, surface type, drop kerb specifications, or contractor machinery hire needs).
- Usage Data: Basic technical details about how you use our website (gathered securely via standard functional cookies).
2. How We Use Your Personal Data
We only use your personal data where the law allows us to. Most commonly, we will use your details in the following situations:
- To arrange and carry out a Free Site Survey at your property.
- To write up and send over a clear, honest, and comprehensive Project Quote.
- To contact you about scheduled appointments, groundwork preparations, or project handoffs.
- To respond to queries submitted via our forms or email channels.
Staying in Touch Compliantly
When you fill out our form and tick our consent box, you are letting us contact you via call, email, SMS, or WhatsApp to coordinate your free site survey and project quote. Your data is stored securely on our **GoHighLevel (GHL)** database. We will never spam you. Standard message and data rates may apply depending on your network, and you can stop receiving messages from us at any point by replying STOP.
3. How Long We Keep Your Data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. If we carry out work for you, we will retain your project and contact details for the duration of your product guarantee (typically up to 10 years depending on the service) to manage any technical support. If we supply a quote but do not proceed with the installation, we will securely delete your details after 12 months.
4. Who We Share Your Data With
We do not sell, trade, or transfer your personal data to outside marketing firms. Your information is kept strictly confidential. We will only share details with trusted third parties where necessary to carry out our core work, such as:
- GoHighLevel (GHL): Our secure software provider that hosts this website and manages our contact form messages.
- Local Highways Departments: Specifically for drop kerb / NRSWA council applications on your behalf.
- Professional Subcontractors: Directly operating under our strict quality guidelines on your project site.
5. Your Legal Rights
Under UK Data Protection law, you have rights including the right to access, correct, or request the deletion of your personal data held by us on our CRM systems. If you would like to make a request or have questions regarding how we use your data, please contact us at:
Essington Surfacing Ltd
Essington, West Midlands, United Kingdom
Email: [email protected]
Phone: 07730 365525